Technical Support Engineer

As our Technical Support Engineer, you’ll be the go-to person when things get tricky. From flavor faults to firmware quirks, you'll dig deep into the root of issues and resolve them fast so our partners stay happy and our engineers stay focused on building the future.

This role is about problem-solving at the frontlines, making sure that complex technical challenges don’t slow us, or our mission, down. You’ll collaborate closely with our operations and engineering teams, support partners in the field, and improve our documentation and systems for long-term impact.

The result? Faster fixes, better products, and more time for innovation.

🧰 What you’ll do

• Investigate and resolve complex product issues mechanical, electrical, or system-level (think: dispensing issues, UI bugs, broken parts).

• Act as a technical escalation point for the ops team and our field technicians.

• Support on-site troubleshooting mostly remotely via phone, sometimes hands-on.

• Collaborate with the tech team to validate fixes, suggest design improvements, and test hardware updates.

• Co-create and maintain technical documentation to empower future tooling and partner support platforms.

• Contribute to training our more technical partners when deeper expertise is needed.

• Lead or assist in product improvement projects across our current hardware fleet (e.g. connectivity, payments).

🎯 What we’re looking for

• A strong engineering background: Bachelor’s or Master’s in Mechatronics, Mechanical, or Electrical Engineering.

• Experience with both hardware and embedded software you're comfortable diving into mechanical and electrical systems, and have a sense for how the code interacts with the machine.

• Medior-level expertise: you're hands-on, self-sufficient, and great at navigating ambiguity.

• Excellent communication and troubleshooting skills you know how to get to the heart of a problem and explain your fix clearly.

• Sound judgment and a cool head under pressure.
  

🧠 Bonus points if you...

• Have worked at hardware tech companies or in roles like Support Engineer, Product Support Engineer, or Field Application Engineer.

• Have experience creating or managing technical documentation systems.

• Bring ideas for how we can evolve our support tools and practices.

✨ Why join us?

📈 Equity through our Aquablu for All plan: it’s not just about shares, it’s about shared success.

🎯 Purpose with Impact: shape how the world hydrates while wiping out single-use plastics.

🗺️ Watch your roadmaps turn into real products people use every day.

📋 Scale-up pace means fresh challenges (and new skills) every quarter.

🤝 Join an ambitious, bold, and fun crew that’s always got your back.

🌱 Company-sponsored gym membership keeps mind and body in sync.

💰 Pension plan with Zwitserleven (50/50 split) so you grow while your savings do, too.

🎵 What kind of vibe can you expect at our office? Check out our very own Spotify playlist "Akwablues"